Fashion retail in BENE: price trade-offs, moderate loyalty, and rise of second-hand
High awareness, dominated by major brands
Top brands enjoy massive awareness:
- H&M (83%)
- C&A (81%)
- Nike and Adidas (81%)
- Zara (73%)
National differences remain limited, but we observe:
- Slight outperformance of sports brands in the Netherlands (Nike 83%, Adidas 83%)
- Stronger presence of C&A in Belgium (83% vs. 80%)
Current customers: fast fashion and sports dominate
For current customers, H&M and C&A lead (33% each overall).
Nike (25%) and Adidas (21%) confirm the importance of the sports segment.
Belgium appears slightly more engaged with generalist major brands (C&A 36% vs. 29% in the Netherlands).
Purchase intentions: sports and value lead
For the next purchase:
- C&A leads (40%)
- H&M follows (37%)
- Nike (30%) and Adidas (28%) remain highly attractive
In the Netherlands, intentions for Nike (34%) and Adidas (32%) are particularly strong.
The sportswear segment remains structurally important in purchase projections.
Perceived quality: advantage Belgium
Quality perception is moderate:
- 46% rate it as good or very good
- 37% rate it average or poor
But a gap appears:
- Belgium: 51% net good
- Netherlands: 40% net good
The Dutch are more critical (40% average/poor).
Purchase frequency declining
Most buy occasionally (57%) or rarely (19%).
Only 23% report buying often.
Compared to two years ago:
- 39% buy less
- 18% buy more
- 43% buy the same
Belgium shows a slightly more marked decline (42% buying less).
The market remains constrained by the economic environment.
Price becomes central, especially in Belgium
66% report that price is now more important than before.
The gap is significant:
- Belgium: 72%
- Netherlands: 60%
The Dutch are more likely to feel that price hasn’t increased in importance (35%).
Budget pressure seems more felt in Belgium.
What triggers purchase: need first, promotion second
The primary trigger remains functional:
- 48% buy for a specific need
- Promotion comes second (19%), but:
- Belgium: 26%
- Netherlands: 11%
Online content plays a more significant role in the Netherlands (8% vs. 4% in Belgium).
The Netherlands appears slightly more influenced by digital.
Moderate loyalty, but stronger than in furniture
53% declare loyalty to one or more brands (56% in Belgium, 50% in the Netherlands).
The fashion market thus retains a stronger identity dimension than furniture.
Second-hand: an established practice
42% buy second-hand clothes (regularly or occasionally).
The dynamic is similar in both countries.
Second-hand is now part of regular habits rather than a marginal trend.
Top expectations: price first
As in furniture, price dominates:
- 39% expect more accessible prices
- 22% expect better quality
- 16% expect credible sustainable commitments
The Netherlands shows a stronger sustainability expectation (18% vs. 13% in Belgium).
Methodology
YouGov Surveys: Online study conducted on YouGov’s proprietary panel
Belgium: 1,009 adults aged 18 and over. Data are weighted to be representative of the national population in Belgium. Fieldwork conducted in Belgium from 2 to 5 February 2026.
Netherlands: 1,000 adults aged 18 and over. Data are weighted to be representative of the national population in the Netherlands. Fieldwork conducted in the Netherlands from 2 to 5 February 2026.
Significantly higher at 95% confidence vs. national representative sample
