Please think about all of your insurance policies – e.g., health, life, homeowners, car. What reasons could cause you to cancel or change your insurance company? Please choose all that apply.

Please think about all of your insurance policies – e.g., health, life, homeowners, car. What reasons could cause you to cancel or change your insurance company? Please choose all that apply. Published on September 26, 2017 → Survey conducted on September 26, 2017 on 6542 U.S. adults

All adults

Region

Gender

Politics

Age

Unresponsive to needs or requests

55%

Errors in billing and accounting

38%

Poor or rude customer service

51%

Large or frequent price increases

65%

Negative information about the company in the news

19%

Too many attempts to “upsell”

22%

Difficult to contact

42%

Another reason

Nothing would cause me to quit or change my insurance

Not sure

11%

Unresponsive to needs or requests

55%

Errors in billing and accounting

38%

Poor or rude customer service

51%

Large or frequent price increases

65%

Negative information about the company in the news

19%

Too many attempts to “upsell”

22%

Difficult to contact

42%

Another reason

Nothing would cause me to quit or change my insurance

Not sure

11%

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