The Big Six energy firms have been accused of keeping callers on hold for a long time, to deter customers from switching suppliers. If you have ever changed your energy supplier, how fast or slow did you find the process? | Daily Question

The Big Six energy firms have been accused of keeping callers on hold for a long time, to deter customers from switching suppliers. If you have ever changed your energy supplier, how fast or slow did you find the process? Published on 16 January 2018 → Survey conducted on 16 January 2018 on 3568 GB adults

All adults

Region

Gender

Politics

Age

Very fast

6%

Moderately fast

15%

Neither fast nor slow

17%

Moderately slow

9%

Very slow

8%

Not applicable – I don’t have an energy supplier or have never personally tried to change supplier

45%

Very fast

6%

Moderately fast

15%

Neither fast nor slow

17%

Moderately slow

9%

Very slow

8%

Not applicable – I don’t have an energy supplier or have never personally tried to change supplier

45%