A majority of SMEs think that banks could do more to support businesses, with many believing that their account provider is not proactive enough

Although Britons have higher levels of trust in banks than many other Europeans, there is still widespread concern that they don’t work in consumers’ interest

Failing to update your segmentation may have left your brand behind the times, neglecting your – and customers’ – needs

It’s no wonder that millennials differ from their older counterparts when it comes to banking. Having grown up in the shadow of the 2008 recession, life has always been more uncertain for this generation. And gone are the days of easy credit, with 86% of millennials believing that the idea ...

Jake Palenicek, YouGov's Director of Financial Services research, looks at levels of support for making changes to inheritance tax

The government’s proposal to unleash annuities is already transforming the sector

Post-recession first time buyers have a distinct shape and mortgage providers can do more to cater for them