Matt Palframan
Director, Financial Services Research
UK 
INT Nearly three in ten Britons don’t do any financial planning
[On-demand UK webinar] YouGov Consumer Duty Index
Getting by or getting ahead? Great Britain debt, savings and investment report 2026
[On-demand UK webinar] Debt, savings, and investing in 2026: The new consumer squeeze
Reality starts to bite for pension under-savers
Most Britons enjoyed Nationwide’s Dominic West Ad – but agree it should be banned
Most Britons oppose banks and building societies closing customer accounts for reputational reasons
Most Britons oppose banks and building societies closing customer accounts for reputational reasons
12% of Brits bought an item using ‘buy now, pay later’ in the last year
Which institutions would Britons rely on in a personal financial crisis?
Seven in ten worried that COVID will affect their cost of living
Which Brits are willing to go all-in on cryptocurrency?
Global: COVID-19 and consumer spending
Global: How will COVID-19 affect the world’s bank branches?
Which Britons have been refused credit?
Should financial services companies fight climate change?
What kind of Brit banks with a fintech?
Brits nine times more likely to make contactless debit payments than Americans
Monzo’s reputation hit by layoffs and executive departures
Two thirds of furloughed workers worry they’ll lose their job
Can fintech challengers break the banks?
A third of Brits don’t use mobile banking
Half of working Brits say they won’t be able to fund their preferred lifestyle after retirement
The average Brit spends £1,116 at Christmas
Is customer advocacy all about service?
Almost three-quarters of Brits want to switch insurance providers
Apple’s credit card will appeal to customer base, but must prove itself a success in the US first
Majority of Britons would rather cut back on spending than go into debt
Rising prices to blame for financial struggles, Britons say
Should traditional banks be scared of Monzo?
Britons scramble to Brexit-proof their finances
How much will the closure of bank branches affect customers?
YouGov debt tracker reveals gap between homeowners and renters
“Big four” banks’ customers are becoming more satisfied
Britons believe banks should refund fraud victims – even if they’ve been ‘careless’
Will the CMA's service quality rankings encourage people to switch banks?