The rise of pet-friendly retail in Hong Kong

As pet ownership continues to grow in Hong Kong, malls and retailers are rethinking how they engage a consumer segment with increasing spending power and distinct expectations.

In YouGov's latest report, we explore how pet owners in Hong Kong shop, what influences their choice of malls, and where today's pet-friendly experiences are falling short. From the facilities that matter most to the types of events and retail experiences that drive engagement, the findings reveal opportunities for malls, landlords, retailers and F&B operators looking to attract and retain this audience.

The report examines:

• How frequently pet owners visit malls and how much they spend during each trip
• The role of cleanliness, comfort and safety in shaping mall choice
• Why pet-friendly F&B remains central to the shopping experience
• Which facilities and services pet owners value most
• The gap between expectations and current perceptions of pet-friendly malls
• How pet-friendly policies influence customer satisfaction, visitation and spending

This report delivers insights from real consumers to help businesses create shopping experiences that work for both pet owners and the wider public.